MAC1 are an Apple-Authorised-Service-Provider

We are an Apple Authorised Service Provider

Our technicians are Apple-trained, so you can trust us with all your Apple devices. That means we use genuine Apple parts to deliver certified repairs. What’s more, we are recognized by Apple for exceptional customer satisfaction.

As one of Australia’s most experienced Apple Authorised Service Providers our industry certified service team are here to offer you the best advice and support for your Apple product. From providing general service and maintenance for your Apple products to Apple warranty and out-of-warranty repairs – at Mac1 Service we’ve got you covered.

In-store Service

We provide a range of great value service and maintenance options. Visit one of our Mac1 Service Apple Authorised Service Provider locations to find the best possible care for all your Apple products including:

  • MacBook
  • iMac
  • MacPro
  • iPhone
  • iPad
  • iPod
  • Mac mini
  • Apple Watch
  • Beats by Dr Dre

Same-day iPhone Screen Repair

Cracked iPhone screen? All Mac1 Service locations can help you with an iPhone screen repair but a same-day iPhone screen repair service is now available at Mac1 Service in Wollongong and Canberra. We can repair your damaged screen and have your iPhone back the same day. We use genuine Apple parts to deliver Apple-certified repairs, which are backed by Apple, so you’ll get your iPhone back and working exactly the way it should.

Bring your iPhone to us by 2pm (Monday to Friday), and we ‘ll have it ready for pick up later that day. Same-day service is available for iPhone 6s or newer models.

Contact the Mac1 Service team in the following locations for more details and to make an appointment.

Mac1 Service Canberra
The School Locker
University of Canberra
The Concourse, Building 1
11 Kirinari St
Bruce ACT

Phone 0455 737 116
canberra@mac1.com.au

Google Map Link – Mac1 Service Canberra

Mac1 Service Wollongong
UniShop
University of Wollongong
Building 11
Northfields Avenue
Gwynneville NSW

Phone 0418 645 661
wollongong@mac1.com.au

Google Map Link – Mac1 Service Wollongong

On-site Service

If you are running a large fleet of machines you may prefer we come to you on-site. We can arrange weekly scheduled repair visits or an annual spring cleaning of the whole fleet. Utilising Mac1 Service Professional Services we can provide you with a service model that’s appropriate to your short and long-term requirements.

While we offer Service Level Agreements through our Managed Services Partnership Program, we also have a range of flexible payment options allowing our clients to take full advantage of our services in a cost-effective way that suits them. We offer casual rates for hourly, half-day and full day on-site technical support and off-site phone support with remote access.

How to Get Ready for Service

If you haven’t already, give your local Mac1 Service location a call to discuss repair timeframes and servicing options or visit locate.apple.com to find your closest Mac1 Service and book an appointment online.

Before you bring in your iOS device

Follow these steps before you bring in your device for service. If your device won’t turn on or respond, try these suggestions from Apple first. If those steps don’t help, finish as many steps as possible:

  • Back up your iOS device.
  • Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone. (If you’re unable to turn off Find My iPhone, we may not be able to service your device. If you can’t remember your Apple ID and Password, please go to iforgot.apple.com)
  • Bring your receipt (if possible), in case your service requires proof of purchase.
  • Bring your device and any accessories that you need help with.
  • Lastly, don’t forget to remove your sim card!

Before you bring in your Mac device

Before you bring your Mac to Mac1 Service:

  • Be sure to back up your data. Depending on the issue, your Mac may need to be reformatted during the repair process and Mac1 Service isn’t responsible for lost data.
  • Have your macOS user name and password ready in case we need to log in.
  • If you have a firmware password on the device, make sure you turn it off before bringing it in – failure to do this may prevent us from servicing the device.
  • Bring your receipt (if possible), in case your service requires proof of purchase.
  • Bring your device and any accessories that you need help with.