Find your nearest Mac1 Service Apple Authorised Service Provider location
As one of Australia’s most experienced Apple Authorised Service Providers our industry certified service technicians are here to offer you the best advice and support for your Apple product. From providing general service and maintenance for your Apple products to Apple warranty and out-of-warranty repairs – at Mac1 Service we’ve got you covered.
For service or repairs to any of your Apple devices call in to any of our Apple Authorised Service Provider locations listed on this page. Should you require further assistance please call 1300 980 622 or click here to send us an email using our contact form.
Same-day iPhone Screen Repairs
Same-day iPhone Screen repairs are available for iPhone 6s or newer models at selected Mac1 Service locations (Monday to Friday). These locations are identified by the Same-day iPhone Screen Repair icon in the list below. Other iPhone screen repairs may take from 5 – 7 working days. Same day servicing is subject to availability. Please ask your Mac1 Service Technician about turn-around times for any repairs when you book in your device.
Mac1 Service Canberra – Apple Authorised Service Provider
Now Open at the University of Canberra
The School Locker
University of Canberra
The Concourse
Building 1
11 Kirinari St
Bruce ACT
Phone 0455 737 116
Email canberra@mac1.com.au
| Mon-Fri | 9:00am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
Mac1 Service Hobart – Apple Authorised Service Provider
The School Locker
The Cambridge Centre
Unit 8 / 66-68 Kennedy Drive
Cambridge Park TAS
Phone 03 6248 3366
| Mon-Fri | 9:00am – 5:00pm |
| Sat | 9:00am – 5:00pm |
| Sun | Closed |
Mac1 Service Liverpool – Apple Authorised Service Provider
The School Locker Liverpool
Shop R20-R21
The Grove Homemaker Centre
2-20 Orange Grove Road
Liverpool NSW
Phone 02 8796 2100
| Mon-Wed & Fri | 9:00am – 5:00pm |
| Thu | 9:00am – 7:00pm |
| Sat | 10:00am – 4:00pm |
| Sun | Closed |
Mac1 Service Loganholme – Apple Authorised Service Provider
The School Locker Loganholme
Shop 2 3878 Pacific Highway
Loganholme QLD
Phone 07 3440 9701
| Min-Wed & Fri | 8:30am – 5:00pm |
| Thu | 8:30am – 6:00pm |
| Sat | 9:00am – 5:00pm |
| Sun | Closed |
Mac1 Service Maroochydore – Apple Authorised Service Provider
The School Locker Liverpool
Maroochydore Homemaker Centre
11/55 Maroochy Boulevard
Maroochydore QLD
Phone 07 5452 1431
| Mon-Wed & Fri | 9:00am – 5:30pm |
| Thu | 9:00am – 7:00pm |
| Sat | 9:00am – 5:30pm |
| Sun | 11:00am – 4:00pm |
Mac1 Service Melbourne – Apple Authorised Service Provider
Now Open at the Australian Catholic University
The School Locker Melbourne
Australian Catholic University
Shop 18
115 Victoria Parade
Fitzroy VIC
(Opposite the ACU Library)
Store Phone 0455 429 015
Service Phone 0439 027 459
| Mon-Fri | 9:00am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
Mac1 Service North Lakes – Apple Authorised Service Provider
The School Locker North Lakes
Shop 9A
4-6 Burke Crescent
North Lakes QLD
Phone 07 3490 1400
| Mon-Fri | 8:30am – 5:00pm |
| Sat | 9:00am – 3:00pm |
| Sun | Closed |
Mac1 Service North Sydney – Apple Authorised Service Provider
Now Open at the Australian Catholic University
The School Locker North Sydney
Australian Catholic University
12 Berry Street
North Sydney
NSW
Phone 0455 622 634
| Mon-Fri | 9:00am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
Mac1 Service Perth – Apple Authorised Service Provider
Now Open at Curtin University
The School Locker
Curtin University
Building 106A
101 Kent Street
Bentley WA 6102
Phone 0455 434 339
| Mon-Fri | 8:30am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
Mac1 Service St Lucia – Apple Authorised Service Provider
The School Locker
University of Queensland
Building 4 Staff House Road
St Lucia QLD
Phone 0411 429 100
| Mon-Fri | 8:30am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
Mac1 Service Townsville – Apple Authorised Service Provider
The School Locker Townsville
Shop 1B, 161 Duckworth St
Garbutt QLD
Phone 07 4430 8500
| Mon-Wed & Fri | 8:30am – 5:00pm |
| Thu | 8:30am – 7:00pm |
| Sat | 9:00am – 4:00pm |
| Sun | 10:00am – 4:00pm |
Mac1 Service Wollongong – Apple Authorised Service Provider
Now Open at the University of Wollongong
UniShop
University of Wollongong
Building 11
Northfields Avenue
Gwynneville NSW
Phone 0418 645 661
Email wollongong@mac1.com.au
| Mon-Fri | 8:30am – 5:00pm |
| Sat | Closed |
| Sun | Closed |
How to Get Ready for Service
If you haven’t already, give your local Mac1 Service location a call to discuss repair timeframes and servicing options or visit locate.apple.com to find your closest Mac1 Service and book an appointment online.
Before you bring in your iOS device
Follow these steps before you bring in your device for service. If your device won’t turn on or respond, try these suggestions from Apple first. If those steps don’t help, finish as many steps as possible:
- Back up your iOS device.
- Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone. (If you’re unable to turn off Find My iPhone, we may not be able to service your device. If you can’t remember your Apple ID and Password, please go to iforgot.apple.com)
- Bring your receipt (if possible), in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.
- Lastly, don’t forget to remove your sim card!
Before you bring in your Mac device
Before you bring your Mac to Mac1 Service:
- Be sure to back up your data. Depending on the issue, your Mac may need to be reformatted during the repair process and Mac1 Service isn’t responsible for lost data.
- Have your macOS user name and password ready in case we need to log in.
- If you have a firmware password on the device, make sure you turn it off before bringing it in – failure to do this may prevent us from servicing the device.
- Bring your receipt (if possible), in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.