Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.
Note: Other wall plug adapters, including United States, United Kingdom, China and Japan and Apple USB power adapters are not affected by this program.
Customer safety is always Apple’s top priority, and they have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter – FREE of charge.
Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).
There’s no need to panic but if you do own one of the affected Apple adapters please be sure to take advantage of the FREE exchange program. Simply bring the affected adapter to your nearest MAC1 Apple Service Provider and we will swap it for one of the redesigned adapters.
We do advise calling your prefered MAC1 Apple Service Provider prior to your visit to be sure there is an adapter available for you. We are currently exchanging a large number of adapters but getting new stock daily so the process should not take long even if we are out of stock when you call.
Follow this link to find your most convenient MAC1 Apple Service Provider.